Our Performance
We are committed to delivering the safe and reliable
electric service you need each and every day to
power your lifestyle, and we are dedicated to
providing you with high levels of service you expect
and deserve. To demonstrate our commitment, WMECo
will provide you with an annual performance index
so you see where we are performing up to our
promises to you and the standards we set for
ourselves.
Our 2009 highlights include:
- While some outages did occur, on average they lasted less than 3 hours.
- We kept 99.4 percent of the service appointments we made with our customers.
- We had fewer DPU complaints.
- Customers experienced fewer outages
- We invested million of dollars in capital improvements to help improve our electric system reliability.
View WMECo's entire Service Quality Plan "Report Card".
Note: These are measures as regulated by the Department of Public Utilities under WMECo’s Service Quality Plan.
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