By Phone/Mail
Customer Service Representatives are available 24/7/365 for power outages and other emergencies.
To report a power outage or emergency call 781-4300 (within the Springfield area) or 877-OK-WMECO (877) 659-6326 (outside of the Springfield area).
Business hours for the Customer Service Center and Credit and Collection Center are:
Monday - Friday, 7:00 a.m. - 7:00 p.m.
Saturday, 10:00 a.m. - 3:30 p.m.
| Customer Service Center |
| Within the Springfield Area |
(413) 781-4300 |
| Outside the Springfield Area |
877-OK-WMECO (877) 659-6326 |
| TTY (For the Hearing Impaired) |
(800) 221-1341 |
| Suspected Energy Theft |
(800) 286-5350 |
| Customer Service FAX |
(413) 787-9352 |
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| Credit and Collection Center |
| Within the Springfield Area |
(413) 737-4600 |
| Outside the Springfield Area |
(800) 286-2828 |
| Disconnected Service |
(800) 791-3380 |
| Report Payment |
(800) 791-3369 |
| Commercial/Industrial Customers |
(800) 682-3637 |
| Credit and Collections Center Fax |
(800) 296-0031 |
To contact us by mail, send correspondence to:
WMECo Customer Service Center
PO Box 2010
West Springfield, MA 01090-2010
You can contact Customer Service by email using our Contact Us form.
We will respond to you within two business days.
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