Your Right To Dispute Your Bill
If you disagree with the WMECo charges on your statement, you may contact us and explain the amount you believe to be in error and the reason you believe the error has occurred.
- By mail: Western Massachusetts Electric Company
PO Box 2010
West Springfield, MA 01090-2010
- By phone: 781-4300 (within the Springfield calling area) or 877-OK-WMECO (877-659-6326) (outside the Springfield calling area)
- By email
You may also call or write to the Consumer Division of the Massachusetts Department of Public Utilities (DPU) to dispute any portion of your bill.
Massachusetts Department of Public Utilities
Consumer Division, One South Station
Boston, MA 02110
Phone: (617) 737-2836 or toll free 1-877-886-5066
Your electric service will not be terminated for failure
to pay the disputed portion of your bill.
Payment arrangements may be made for the WMECo portion
of your bill over a minimum of four months and will include
the payment of past due charges in addition to payment of
future bills when due.
Your Right to Electric Service During
Serious Illness and Financial Hardship
If you or anyone presently and normally living in your
home is seriously ill, we will not shut off your service
provided you have a financial hardship as well.
- You must contact your physician or board of health.
Have your physician or board of health call the Company
immediately. Within seven days of the phone call, your
physician or board of health must certify in writing to
the Company that a serious illness exists.
- The certificate must be renewed monthly or quarterly
if the illness is certified to be chronic. Your failure to
renew your certification may result in your service being
- For assistance or further information, you may call
the Company or the Consumer Division of the DPU.
Your Right To Electric Service If You
Have A Child Under Twelve Months Of Age
If you or anyone presently and normally living in your home
has a child under twelve months old living in the home, we will
not shut off your service provided you also have a financial
Your Right to Electric Service In An
If all residents in your household are 65 years of age or
older, the Company cannot shut off your electric service for
failure to pay a past due bill without the approval of the DPU.
If you cannot pay your bill, you may be able to work out
payment plan with the Company. You have the right
to a hearing at the DPU before termination. You may call
the Company or the Consumer Division of the DPU for further