Click the number for a brief description.

ZONE 1 (top)
Your name, account number and statement date.
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ZONE 2 (left side)
Company contact information, supplier information (if applicable), usage or demand charts, important messages. Information could be continued on side 2.

• Energy Profile chart: Shows comparisons of your monthly electricity use.
• Demand Profile chart: Shows your maximum kilowatt of demand per month.
• Generation Rate chart: Shows comparison of your monthly generation rate.

ZONE 3
Account summary: previous charges, new charges and total amount now due.
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ZONE 4A
Service detail: service location and reference number, billing period, meter readings. Information could be continued on side 2.

• Service Location: Address to which electricity was delivered.
• Billing Period:
• Meter readings: Amount of electricity consumed.

ZONE 4B
Delivery Services Charges Detail

• Transmission Charge: this federally-mandated charge covers the cost of transporting the electricity over the high-voltage (transmission) lines from the generation plant to WMECO so that we can deliver it directly to you. The transmission charge is collected by WMECO and passed on to transmission providers.
• Customer Charge: this fixed monthly charge covers WMECO’s basic costs for billing, metering and meter reading, WMECO’s customer service center, as well as making service available to customers, such as installing and maintaining meters, utility poles, power lines and equipment.
• Energy Charge: WMECO’s charge for delivering the electricity to you across our poles and wires and includes maintenance and operations of the distribution system, power restoration and service.
• Residential Assistance Adjustment Clause: This charge recovers costs for providing discounted residential rates for qualified low-income WMECO customers. This charge also recovers costs related to the operation of WMECO’s NUStart program, which assists low-income/fixed income customers in maintaining year-round electric service.
• Pension and Post-retirement Benefits Other than Pension (PBOP) Adjustment Mechanism (PPAM): Recovers costs for providing current WMECO employees with pension benefits and retirement health care benefits.
• Default Service Cost Adjustment Factor: This bill component tracks the recovery of WMECO’s administrative costs to obtain energy for Default/Basic Service customers. It also reflects a charge or credit when there is a difference in what customers have paid for Default Service (also known as Basic Service) energy and what the supplier has charged WMECO for that energy during the prior year.
• Transition Charge: this charge covers WMECO’s past investment costs, such as those incurred from the mandated sale of WMECO’s generation plants as a result of restructuring. This charge will decrease over time as these costs are paid.
• Energy Conservation Charge: this charge is collected to promote energy efficiency and is returned back to the customer through energy-efficiency measures, programs, services, incentives and rebates.
• Renewable Energy Charge: this charge funds the development of new energy sources, such as wind, solar and water power, to reduce our reliance on traditional energy sources like coal and nuclear fuels.
• Supplier Services: The amount your supplier charges for making the electricity you use. WMECO purchases Basic Service through a competitive bid process for those that have not chosen a supplier. This price is the lowest available price on the competitive marketplace at the time of the bids and is passed onto the customer. WMECO then pays the supplier on your behalf. If you have chosen a competitive supplier, you will see that charge here.

ZONE 4C
Capital Projects Scheduling List: Reconciles and recovers costs of specific distribution system inspections, repairs and improvements approved by the DPU.
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ZONE 5
Remittance stub with total amount now due. Please note the new payment address. Detach at the perforation and return the remittance stub with your payment.
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ZONE 6 (not shown)
Account messages, which might appear on the front or back of the bill.
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ZONE 7 (back)
Important phone numbers, billing and payment options, calculation and check processing information.
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