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FAQs

FAQs

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	How do I determine what programs and rebates are available from WMECO?
	Our programs are summarized on our Web site. Another option is to simply call us at (800) 835-2707.
	What is the basic criteria that WMECO uses to determine what qualifies for a rebate?
	Our energy-efficiency programs are reviewed and approved by our regulators to ensure they meet cost-effectiveness criteria. This means the net preset value of the benefits (savings over the life of the measure) has to be greater than the cost to install the measure. WMECO does not generally pay incentives for measures that do not save electric energy like gas-fired or oil-fired equipment. WMECO also does not pay incentives for fuel switching like co-generation or self-generation.
	What is Energy Bucks?
	Energy Bucks is a state-wide campaign encouraging eligible households to contact their local Community Action Agency to enroll in energy assistance programs. The combination of energy assistance programs can significantly reduce household energy bills.
	How do I find my local Community Action Agency?
	You can call (866) 537-7267 or visit the Energy Bucks Web site and give your five digit zip code. You will be given the contact information for your Community Action Agency to call for an appointment.
	What can Energy Bucks do to help me?
	Based on your household income, your Community Action Agency Representative will help you to enroll for Fuel Assistance, Utility Discounts (electric, gas and phone), Weatherization Services (some households will qualify for a free replacement refrigerator) and Utility Arrearage Management programs (programs to help pay off your old utility bill). Your Community Action Agency Representative will work with you to determine if you may be eligible for additional funding to help repair or replace your heating system.
	Who sponsors Energy Bucks?
	Energy Bucks is sponsored by regulated utilities in Massachusetts (WMECO, National Grid, NSTAR, KeySpan, Bay State Gas, Unitil and the Cape Light Compact) as well as LEAN (Low-Income Energy Affordability Network) and MASSCAP (Massachusetts Community Action Program Directors Association). We work together to help our eligible customers reduce their energy bills.
	Does everyone know how much help is available?
	The Energy Bucks sponsors include information on utility bill inserts and provide brochures through the Community Action Agencies to encourage our customers to "Just Ask" to find out which assistance programs can help them. We have also used radio and television ads. Some customers still can't believe how much help is available. Our goal is to package the assistance programs that your household qualifies for so that you receive the maximum savings. Please share the information with family and friends who may need assistance.
	What steps can customers take to help offset the impact of higher rates?
	We encourage our customers to take the time to determine ways they can make their home more energy-efficient. We can help with that assessment with tools through many of our programs, which are summarized on our Web site. Another option is to simply call us at (800) 835-2707.
	How do I determine if my project will qualify for a rebate?
	Often, the best way to help answer this question is to simply call us at (800) 835-2707.
	Do you have any rebates available?
	Rebate forms and instant rebates for many ENERGY STAR-rated lighting, fixtures and appliances are available at retail stores throughout Massachusetts and on the ENERGY STAR Web site.
	I was on vacation for a couple of weeks, but my bill didn’t go down much?
	Even though you are not home, your appliances such as your refrigerator, freezer, and water heater, continue to run as needed. As well, many electronics that are plugged in will continue to draw power, such as a coffee pot or iron. Even the clock on your stove will continue to use power. When you go away from home for long periods of time, maximize your energy-savings and reduce your costs by setting your thermostat to 55 degrees, unplugging all major appliances and electronics. Also, put use an automatic timer for any lights that you want to remain on while you are away. The timer will turn off the lights at pre-set times rather than have the lights running 24 hours a day.
	Does my hot water temperature affect my bill?
	It can, particularly for electric hot water heaters and dishwashers. Lowering the thermostat on your water heater to a setting of 120°F provides comfortable hot water for most uses. Some dishwashers require a higher temperature, so be sure to read your owner's manual first.
	Will defective appliances or equipment impact my energy consumption?
	Improperly working appliances or equipment are usually less efficient energy users than their properly working counterparts. Learn more in the Tips to Reduce Your Costs section of our Web site.
	How does the maintenance of my appliances affect energy use?
	Proper regular maintenance of your heating and cooling systems and major appliances will help keep your equipment running as efficient as possible. For example: dust buildup under your refrigerator blocks proper air flow and makes your refrigerator work harder to keep its food cold. Learn more about keeping your appliances in tip-top shape to lower your energy usage in the Tips to Reduce Your Costs section of our Web site.
	How can I lower my electric bill?
	Conservation is the best tool you have to lowering your bill and putting money back in your pocket. Nearly half of your energy costs come from heating and cooling your home. Raising/lowering your thermostat can reduce your heating and cooling costs. Turning off all unnecessary lights and appliances can save you money as as well as purchasing ENERGY STAR-rated lighting, fixtures and appliances. ENERGY STAR-rated equipment use less energy, lasts longer, provides the same or better performance than comparable models and protects the environment. You can find more no cost/low cost tips to help you save even more in the Tips to Reduce Your Costs section of our Web site.