FAQs
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I forgot to record a payment in my checkbook. How can I find out how much the check was for?
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| | The last six months of your payments are available by using our Review Payment History tool once you login. You can also review your billing history, usage history, your most recent bill and any payment arrangement you may have with us. |
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I am moving. How do I update my mailing address?
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| | You can update your mailing address when you turn off or transfer service. You can also change the address of where you want your bill mailed by using the Update My Mailing Address tool. You can also contact our Customer Service Center 24 hours a day, 7 days a week at 781-4300 (within the Springfield calling area) or 877-659-6326 (outside the Springfield calling area) |
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What are the charges on my bill?
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| | As a residential customer, you see energy, customer, transmission, energy conservation and renewable energy charges on your bill. Your energy charge is based on the amount of kilowatt-hours (KWH) of electricity you've used during the billing cycle. This charge goes toward recovering our generating costs. Your customer charge is a fixed amount that covers our average cost associated with providing service to a customer. This includes costs for installing and maintaining meters, utility poles and power lines, as well as meter reading and billing. View Read Your Bill for a full explanation of each charge to your account. |
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My husband just lost his job and we are struggling to pay our bills. Can you help?
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| | We have several programs to help you, including Budget Billing and the Good Neighbor Energy Fund. We will also work with you to find a payment plan that’s right for you. Our Make a Payment Arrangement tool will walk you through step-by-step to create a payment plan that is convenient and easy-to-handle. Our Customer Service Center representatives are also available to help you 24 hours a day, 7 days a week by calling 781-4300 (within the Springfield calling area) or 877-659-6326 (outside the Springfield calling area). |
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I use my cell phone as my primary number instead of a regular landline. How do I change the phone number in my account records?
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| | You can change your phone number using our Update My Phone Number tool or by calling our Customer Service Center 24 hours a day, 7 days a week at 781-4300 (within the Springfield calling area) or 877-659-6326 (outside the Springfield calling area). |
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How do I get into my account?
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| | To manage your account(s) online, customers must first go to wmeco.com. To view your information online, you will need to first register for My Account service, where you'll choose a personal user ID and password, and then enroll. You'll then have access to all of your WMECO accounts. This is a secure, interactive service, which is free of charge. |
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What can I do under Manage My Account?
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| | Our customers can update their contact information, and review their bill, payment history, billing history and usage history, as well as view their last meter reading. |
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