Enrollment is easy. Once you have chosen a supplier
and entered into a contract, the supplier will make
all the necessary arrangements for you. The change
takes effect on the date of your next meter
Once enrolled, you will notice the change in the
Supplier Services Detail section of your bill.
You may also receive a separate bill for your supplier
charges depending upon the supplier you choose (just
as you might get one bill from our local phone company
and another from your long distance phone company)
While you may be purchasing your electricity from a
company other than WMECo, we will continue to deliver
the electricity to you and you will continue to contact
us in the event of a power outage and to answer any
questions you may have about our delivery services.
Questions about your supply or charges appearing in
the Supplier Services Detail section of you bill
should be directed to your supplier.
A supplier may not switch you to its services without
either a written letter of authorization signed by you
or an oral statement to an independent third party,
such as a separate verification company. If you
believe you were switched without approval, contact
the Massachusetts Department of Public Utilities at 800-392-6066.
If you decide to stay with WMECo as your supplier,
you do not need to do anything.