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Our Restoration Process

Here in New England, ice, snow, lightning, wind, rain and heat can cause extensive and widespread damage to the electric system. At WMECo, we begin preparing at the threat of severe weather, partnering with area meteorologists to track storm activity and identify what areas of our service territory could be affected. We make sure that our equipment inventory is stocked and in proper condition, and that our employees are ready to respond to power outages. When we anticipate a prolonged storm, we notify our Medical Alert customers so they can make alternate arrangements for their health and safety. Depending on the storm's severity, we also determine our need for additional support from neighboring utilities.

Our staff is available to respond to power outages around the clock. When a storm hits, we follow a well-tuned action plan which prioritizes our efforts, keeps the public safe and informed and restores power as quickly and safely as possible. In advance of, during and after major weather events, we work with the media to inform our customers of what to expect and how to prepare.

Watch a short video that explains our Power Restoration Process.

Phase One

Our top priority is the safety of the public and our workers. As soon as weather conditions are safe, we locate and monitor any safety hazards in the field, such as downed wires and snapped poles. Our crews ensure that downed wires are de-energized in order to keep you and your family safe. At the same time, crews assess whether or not power is flowing to critical facilities including hospitals, police and fire stations, water treatment facilities and other establishments that are essential to protecting the safety, health and well-being of the residents of our communities.

As we assess the damage caused to our distribution system, we begin making repairs and updating customers on our progress. Depending on the severity of the damage, the process can be lengthy.

Phase Two

In order to restore power to your home, we must first repair any damage to our substations. The wires that feed electricity to your home are connected to main electric lines, which originate at a substation, so repairing them first is critical to power restoration.

Phase Three

Once the substations, main electric lines and wires that feed the street have been repaired, we can restore service to individual homes. Individual times of restoration depend on where homes are located along our system. Ultimately, our crews work street by street to restore power to all customers.

Always report your power outage to us by calling 877.OK.WMECO (781-4300 within the Springfield calling area), or online or from a mobile device at wmeco.com. Our automated phone system lets you report outages and get the latest updates on outage status.

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