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Third-Party Notification

Missing a payment can happen to all of us, but is a special concern for our elderly customers, those who may be seriously ill and in the hospital, those who have a reading or language difficulty or those who frequently travel out of the country. Our Third-Party Notification can help avoid any misunderstanding and serves as a safety net to keep your power from being disconnected.

This free service can be set up by you or someone who cares about you (with your permission, of course) and provides you with peace of mind that someone will be notified if your electric service is going to be disconnected for nonpayment. Through our Third-Party Notification, a copy of your disconnection notice will be forwarded to a friend, relative, neighbor or anyone you designate. Your designated contact will not be responsible for paying your bill but can help remind you that your bill is due.

Call our Customer Service Center at (413) 781-4300 (within the Springfield calling area) or 877-OK-WMECO (877-659-6326) (outside of the Springfield calling area) for more information or to enroll or send us an email.