Medical Alert
To some, storms are not just an inconvenience - they may be
life threatening. Our Medical Alert system helps customers
who may be dependent upon electrically operated life-support
equipment. We will specially code your account and contact
you if we become aware of a significant storm that may cause
power outages. We cannot guarantee uninterrupted service, but
we can help you better prepare.
Call our Customer Service Center at 413-781-4300 (within the
Springfield calling area) or 800-286-2000 (outside of the
Springfield calling area) for more information or to enroll
or send us an email
with the type of equipment you use.
We also encourage you to have a back-up plan in the event
your service is interrupted.
- Have an alternate source of electric power on hand, such
as a battery backup system, an uninterruptible power supply
or a properly installed generator.
- Make sure your alternate power source will sustain you
for up to 7 days.
- Keep emergency telephone numbers handy, including your
doctor, police, fire and ambulance service.
- Keep a fully-charged cell phone on hand. You may lose
phone service, and many cordless phones do not work during
power outages.
- Make arrangements to leave your house in the event of a
lengthy outage.
- Have a battery-powered radio or television available
to keep abreast of changing conditions.
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