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Medical Alert

To some, storms are not just an inconvenience - they may be life threatening. Our Medical Alert system helps customers who may be dependent upon electrically operated life-support equipment. We will specially code your account and contact you if we become aware of a significant storm that may cause power outages. We cannot guarantee uninterrupted service, but we can help you better prepare.

Call our Customer Service Center at 413-781-4300 (within the Springfield calling area) or 877-OK-WMECO (877-659-6326) (outside of the Springfield calling area) for more information or to enroll or send us an email with the type of equipment you use.

We also encourage you to have a back-up plan in the event your service is interrupted.

  • Have an alternate source of electric power on hand, such as a battery backup system, an uninterruptible power supply or a properly installed generator.
  • Make sure your alternate power source will sustain you for up to 7 days.
  • Keep emergency telephone numbers handy, including your doctor, police, fire and ambulance service.
  • Keep a fully-charged cell phone on hand. You may lose phone service, and many cordless phones do not work during power outages.
  • Make arrangements to leave your house in the event of a lengthy outage.
  • Have a battery-powered radio or television available to keep abreast of changing conditions.