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Financial Hardship

Financial Hardship is certified when residential customers meet the income eligibility guidelines (PDF:20KB) for the Low-Income Home Energy Assistance Program (LIHEAP), also known as Fuel Assistance.

To declare a Financial Hardship please call Customer Service at (413) 781-4300 (within the Springfield calling area) or 877-OK-WMECO (877-659-6326) (outside the Springfield calling area).

Shutoff Protection

We will protect your account from disconnection if you declare a Financial Hardship and meet one or more of the following eligibility guidelines:

  • All adult residents in the household are 65 years of age or older, even if there are minor children living in the household.
  • You or someone in your home is seriously ill.
  • You have a child less than one year-old living in your home.

We will not disconnect your electric service during the winter moratorium, from November 15 to March 15, if you declare a Financial Hardship and you heat your home with electricity or start your heat with electricity.