FAQs
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My bill is prorated. What does this mean?
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| | Proration is caused by billing cycles being outside of the normal 25 - 38 day billing range. Proration is simply averaging out your consumption and treating it as if it were a normal monthly bill. |
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Where can I get more information?
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| | If you have questions about your electric service, please call our Customer Service Center at (800) 286-2000. |
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What are you doing to keep my costs down?
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| | We purchase electricity through a competitive bid solicitation in order to obtain the lowest price electricity, and we pass on to you only the price we pay. In addition, we purchase electricity through these competitive bid solicitations for different lengths of time in order to minimize the price changes you experience. WMECO also makes every effort to control our own internal costs and improve our productivity to keep our costs fair and reasonable. |
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Are prices going to continue to climb?
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| | We do not control what happens on the open market, nor can we predict what may impact the market over the coming months and how the market will react. However, we encourage customers to make every attempt to reduce their usage and minimize their costs. Visit our Tips to Reduce Costs for no cost/low cost ways to conserve energy and save money or take advantage of the many energy-efficiency programs we offer. WMECO also encourages you to review your supplier options. While a supplier may not be able to offer you a better price, they may be able to offer you a longer term contract to help you better manage your budget. |
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How much of my bill is for generation?
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| | Approximately two-thirds of your bill pays for the cost to generate the electricity you use. The cost is collected by WMECO and passed on to third-party providers. |
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Where can I find the due date on my statement?
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| | A due date is not printed on the bill. The payment should be received by the Company no later than the next meter reading date (found in the upper right hand corner of the statement). |
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Are late fees assessed to delinquent balances?
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| | No. Late fees are not assessed to residential accounts but are assessed to nonresidential accounts. |
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