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Consumer Protections

Your Right To Dispute Your Bill

If you disagree with the WMECo charges on your statement, you may contact us and explain the amount you believe to be in error and the reason you believe the error has occurred.

  • By mail: Western Massachusetts Electric Company P.O. Box 2010 West Springfield, MA 01090-2010
  • By phone: 781-4300 (within the Springfield calling area) or 877-OK-WMECO (877-659-6326) (outside the Springfield calling area)
  • By email