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Contact Us - By Phone/Mail

Customer Service Representatives are available 24/7/365 for power outages and other emergencies. To report a power outage or emergency call 781-4300 (within the Springfield area) or 877-OK-WMECO (877) 659-6326 (outside of the Springfield area).

Business hours for the Customer Service Center and Credit and Collection Center are:
Monday - Friday, 7:00 a.m. - 7:00 p.m.

Customer Service Center
Residential:
Within the Springfield Area (413) 781-4300
Outside the Springfield Area 877-OK-WMECO (877) 659-6326
TTY (For the Hearing Impaired) 1-800-439-2370
Suspected Energy Theft (800) 286-5350
Customer Service FAX (413) 787-9352
   
Business:
Within the Springfield Area (413) 504-8020
Outside the Springfield Area (888) 783-6610
 
Credit and Collection Center
Within the Springfield Area (413) 737-4600
Outside the Springfield Area (800) 286-2828
Disconnected Service (800) 791-3380
Report Payment (800) 791-3369
Commercial/Industrial Customers (800) 682-3637
Credit and Collections Center Fax (800) 296-0031
 
Media Contacts
Priscilla Ress 413-787-1055
After hours 800-789-2290 or 860-665-5565

To contact us by mail, send correspondence to:
WMECo Customer Service Center
PO Box 2010
West Springfield, MA 01090-2010

You can contact Customer Service by email using our Contact Us form. We will respond to you within two business days.